Founded in 2006, Group is a UK-based bank management, recoveries management, and business process outsourcing firm working in both the B2C markets together in Glasgow and Stratford-upon-Avon. Its focus is on realizing its clients' needs and providing innovative solutions that help build success both for them and to their clients.
Widely regarded as a pioneer when it comes to creation and the usage of new technologies has established itself as a market leader whilst maintaining its independence from bigger less agile competitors. Since the companies launching back into 2008 and its team have won lots of high profile business awards including, Best use of technology for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, as well as being recognised for innovative use of technology is to date the sole DCA to have won both ideal consumer and best commercial DCA.
When you operate with nothing is taken for granted, we all take some time to get to understand you and your customers, the plan we devise for you is specific to your business needs and evolves along with our venture.
Customer support, has worked with the impression that regardless of the current situation a client finds themselves dealing with, they can be and will always remain a valued client of our clients, this ethos ensures that works with its customers across a range of debt forms and era. As well as working with customers on late arrears and aged debt balances also works with a number of customers at very early stage arrears, often at a white label capacity representing and carrying the name of a number of the UK's biggest titles.
Investing in our clients, we're a professional services company working to a very higher set of criteria which are regulated by the Financial Conduct my review here Authority, also as part of the highly regarded Credit Services Association we are committed to ensuring that all our people work into the very highest of standards. Development and training play an integral part in the working lives of all employees at all levels, Coaching does not finish once induction is completed but is ever present throughout the working atmosphere.
Quality assurance plays an integral role in all that we do at; QA touches all parts of our organization and is coated Top 10 Debt Collection Rights for Consumers Credit.com with our three line of defence and backed up via our own internal audit team and separate compliance capabilities.
Groups senior management team consists of a number of the very experienced and well regarded professionals in the business, with more than a 150 years joint experience in the realm of financials.